Shipping options are selected at checkout.
UK Standard (Samples only), 2 to 4 business days, £1.99
UK Standard, 2 to 4 business days, £3.50 (free for orders over £25)
UK Express, 1 to 2 business days, £6.00
Worldwide International Standard, 3 to 17 business days, varies by destination. (Perfume is classed as a hazardous material by shipping firms and as such requires a specific type of shipping method which determines the international shipping cost). We strongly recommend including your phone number in the shipping details as often the shipper will use this to update you or arrange a convenient delivery time.
We are unable to ship perfume to Spain due to new Spanish legislation which forbids private individuals from ordering cosmetic products into Spain from outside the EU. Candles can still be ordered to Spain.
We have paused shipping perfume to South Africa and some US overseas territories due to issues with parcels being accepted through local customs. Candles can still be ordered to South Africa.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, please send your returns to;
SOKI LONDON RETURNS, Speedpac Limited, Booth drive, Park Farm Ind Est, Wellingborough, NN8 6GR, United Kingdom
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Import & Customs Tax
Some countries may impose local import taxes, customs duties, and/or fees.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Outside the European Union and UK
Returns cannot be accepted from outside the EU and UK.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact me at email@example.com